Privacy Policy

1.1 This privacy policy applies to the use of the websites offered by Cognigy GmbH, which you can reach at www.cognigy.com and hello.cognigy.com (hereinafter referred to as "Cognigy websites"). This privacy policy does not apply to other Cognigy GmbH websites or to the websites of other service providers to which the Cognigy websites link.

1.2 The controller within the meaning of Art 4(7) General Data Protection Regulation (GDPR):
Cognigy GmbH
Speditionstraße 1
40221 Düsseldorf
Germany
info@cognigy.com
www.cognigy.com

3.1 For the use of the Cognigy websites, the provision of personal data is neither required by law nor by contract and is also not required for the conclusion of a contract. You are not obliged to provide any personal data about yourself. However, you will not be able to visit the Cognigy Websites without the transmission of the IP address you are using.

3.2 In order to use more extensive functions of the Cognigy websites, for example to participate in interactive communications, getting instant access to our free trial software or additional data must be provided or collected as described in the relevant section of the privacy policy. If you do not provide us with this information, you cannot use those interactive functions of the Cognigy websites.

4.1 We automatically collect and record the following data each time you visit the Cognigy websites:

• country of provenance
• querying domain
• used web browser
• operating system used
• notification of successful and unsuccessful retrieval
• entry and exit sites
• data volume transmitted
• date and time of the request
• name of the requested file
• IP address of the requesting computer

These data are stored in log files on our web server by default. The IP address is stored for one week, after which it is automatically deleted.

4.2 We only process personal data if we have received your consent. We do not sell this data to third parties or use it for other purposes without your consent. We use the personal data provided by you exclusively for the purposes stated in this privacy policy or expressly agreed with you.

4.3 We contracted various service providers to support us in the provision, operation and maintenance of our IT systems, including the Cognigy websites. These include, for example, hardware, web services and software suppliers, hosting providers or data centers. While such service providers work for us, they may be given access to your personal data as recipients. However, these service providers are then contractually obliged to comply with data protection by means of a so-called order processing agreement, the statutory provisions on data protection also apply to our service providers work.

4.4 Personal data will not be passed on to other companies or other parties. Another exception is that this is necessary for the execution of the notified or agreed purposes and is permitted under applicable data protection law without consent, if you have expressly consented, or if we are legally obliged to do so. Section 4.3 remains unaffected and applies independently of section 4.4.

4.5 The personal data provided by you on the Cognigy websites or collected by us will not be used for automated decision-making.

5.1 To receive Cognigy marketing communications like our newsletter, whitepapers and other information about our products, services and promotions, we need your e-mail address. When you register to receive the Cognigy marketing communication, your e-mail address, your IP address, as well as the date and time of your registration will be stored in order to provide proof in the event of misuse of the e-mail address of a third party.

After your registration you will receive an e-mail from us with a link to confirm your registration. Your subscription for our Cognigy marketing communication will only be activated by clicking on the confirmation link in this e-mail and your confirmation has been received by our servers. The same procedure applies when, if you have the e-mail address of the data subject provided and if you wish to receive the Cognigy marketing communication from us by e-mail. If we do not receive your confirmation within twenty-four hours, your registration will be automatically deleted from our database.

5.2 The legal basis for this is your consent and our legitimate interest in protecting us from misuse and sending Cognigy marketing communications to interested parties (Art. 6 para. 1 lit. a) and f) GDPR).

5.3 As long as we have received the email address and any other personal data that you voluntarily have sent us in the context of your registration for the Cognigy marketing communication, we will not use the personal data for any purpose other than your subscription to the Cognigy marketing communication. Apart from cases in which we are legally obliged to do so, we will not pass on your registration data to third parties in this case.

5.4 You can withdraw your consent at any time, e.g. by unsubscribing from receiving the Cognigy marketing communication for the purpose at any time in the future and unsubscribe from receiving the Cognigy marketing communication by e-mail at any time via the unsubscribe link provided in each of these e-mails. Cancellation is also possible at any time via e-mail by sending an e-mail to info@cognigy.com. After you unsubscribe, your e-mail address will be removed from our e-mail distribution list for the Cognigy marketing communication. Your e-mail address will then be stored for as long and as far as we are obliged to do so within the framework of the statutory retention periods. It will then be deleted, but only for the purposes of sending Cognigy marketing communications via e-mail. We would like to point out that the withdrawal of your consent does not affect the lawfulness of processing based on consent before your withdrawal.

5.5 In some cases, we offer not only to receive Cognigy marketing communication but in addition to receive marketing communication of a specified Cognigy partner. When you register to receive the Cognigy and the Cognigy partner marketing communication, we'll forward your e-mail address and the additional information you have added in the registration form to the Cognigy partner. If you register on the specified Cognigy partner's site we do the same with your data and your consent so that the specified Cognigy partner can send you its marketing communication by e-mail. The regulations stated above apply respectively, provided that the Cognigy partner is the controller for data processing.

6.1 If you contact us via our contact form, we process your message with your given contact data for the purposes of the contact form you sent and for contacting you (e.g. to schedule a meeting for a product demo). If you use our contact form, you can contemporaneously register for the receipt of Cognigy marketing communications. In this case, section 5 applies accordingly.

6.2 Our legitimate interest in being able to contact users of the Cognigy websites electronically constitutes the legal basis for processing (Art. 6 para. 1 lit. f GDPR).

6.3 After we process the data you provide via the contact form only for the purpose of contacting you, once we have reviewed your contact data, which you provide via the contact form only for this purpose, we will not use this personal data for any other purposes. Apart from cases in which we are legally obliged to do so, we will not pass on your contact data to third parties in this case.

6.4 Nine (9) months after sending the reply, we will delete the data you have transmitted via the contact form, unless we are legally obliged to keep it for a longer period of time or we still need your personal data for the implementation or processing of an existing contractual relationship or for verification purposes. In such a case, we will delete the relevant data after the legal retention period has expired or as soon as we no longer require the data for the implementation or processing of an existing contractual relationship or for verification purposes.